IVR Service is an automated telephony system that enables callers to interact with a company’s services through pre-recorded voice prompts and menu options. It works by greeting callers, Based on the input, the IVR either provides information, performs automated tasks like balance checks or order tracking, or routes the call to the appropriate department. It improves call routing efficiency, and reducing operational costs. IVR Services handles incoming calls and guiding users to the appropriate department or information without human intervention.